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Business Office Frequently Asked QuestionsMy insurance should have paid for my visit, but I'm still receiving a bill.
How is my insurance company billed?We submit all covered charges to your insurance company and receive direct payment to the extent of your coverage. You are responsible for deductible, co-pay and non-covered service amounts, which are reflected on your billing statement. If you have not authorized your insurance company to make direct payment to Via Christi Clinic, PA, you will be billed immediately for total charges.
Insurance InquiriesIf you have questions regarding your Via Christi Clinic, PA billing statement, contact the Patient Accounts Call Center at 1-800-231-0436 or at (316) 689-9135 during our normal business hours and one of our staff will assist you. Please Note: if your insurance company does not pay within 60 days or rejects claims in part or full, you will be notified and billed directly for the unpaid balances.
Will my insurance cover my Via Christi Clinic, PA visit?Your insurance policy specifies whether or not services offered by Via Christi Clinic, PA would be covered. If you are not sure if a service is covered, we suggest you contact your insurance company. Their telephone number should be on your policy and your insurance card. My health insurance coverage has changed. What should I do?In order for your claims to be paid promptly, Via Christi Clinic, PA will require your most current insurance information. Having this ensures that we bill the correct insurance company. If your insurance has changed, please advise the receptionist when you check-in for services. You may also call the Registration department at (316) 689-9888 to update your insurance information. Providing Via Christi Clinic, PA with your most current insurance information will expedite the processing and payment of your claims. I have insurance. Why did I get a bill?As a courtesy to you, Via Christi Clinic, PA bills your insurance company directly for services rendered. The charges become your responsibility if your insurance company does not pay them, so it is important to provide accurate insurance policy information at the time of your appointment. Can I pay all or part of my statement with my VISA, MasterCard or Discover card?Yes. Write your credit card information in the space provided on the top portion of your statement or call a Patient Account Representative at 1-800-231-0436 or (316) 689-9135 to pay by phone. Pay by Phone is a 24 hour service, and bills can be paid after regular business hours (Monday - Friday 8 am - 5 pm) by calling either of the numbers listed above, then selecting option 1.
Already paid?Payments received after the Statement Date will appear on your next statement. How do I change the mailing address on my statement?Fill out the change of address section of the statement when sending in your payment. The change of address section is on the back of page 1 of your statement. Will my insurance pay for the charges listed on my statement?The balance on your statement represents all of your charges less payment received from your insurance company. Via Christi Clinic, PA requests payment in full for the patient balance indicated on this statement within 30 days of receipt of the statement. Call the Patient Accounts Call Center at 1-800-231-0436 or (316) 689-9135 to make payment arrangements. If you have any questions about your bills, medical fees or payment options, please contact the business office at 316-689-9135 or 1-800-231-0436. Payments can be mailed to: Via Christi Clinic
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